Terms and Conditions

Last update on: 01 March 2026

These Terms and Conditions ("Terms") govern your access to and use of the maentae website and services, including browsing, enquiries, registrations, and purchases of Programs and related services.


1. About maentae

maentae is a professional learning platform that curates and offers programs delivered by maentae and/or trusted institutes, faculty, and partners ("Partners").


  • Business name: maentae part of The KPI Institute  

  • Legal entity: THE KPI INSTITUTE PTY LTD

  • Registered address: Life.Lab Building, 198 Harbour Esplanade, Suite 606 Melbourne Docklands, VIC 3008, Australia  

  • Contact: info@maentae.com  

  • Business hours: Monday to Friday, 9am to 6pm, GMT+2


2. Definitions

  • "Program" means a course, certification, workshop, bootcamp, event, or learning product offered on the website.

  • "Learner" means the individual attending or accessing a program.

  • "Customer" means the person or organisation that pays or registers (may be the Learner or a sponsor).

  • "Order" means a registration, purchase, invoice request, or other transaction submitted through the website.

  • "Partner" means an institute, faculty member, platform provider, or delivery partner involved in program delivery.

  • "Fees" means program fees and any applicable taxes and payment processing charges.


3. Changes to these Terms

We may update these Terms from time to time. Changes take effect once posted on the website. Your continued use of the website or purchase after changes are posted means you accept the updated Terms. 


4. Using the website

You agree to use the website lawfully and not to:

  • misuse the website, interfere with security, or attempt unauthorised access

  • copy, scrape, resell, or exploit content without permission

  • upload content that is unlawful, misleading, defamatory, or infringes rights


We may suspend or restrict access if we reasonably believe these terms are being breached.


5. Program information and availability

We aim to keep program descriptions accurate, but details may change, including:

  • dates, schedules, trainers, format, platform, venue, language, and materials

  • assessment methods and certification requirements (where applicable)


We may correct errors and update information at any time.


6. Accounts and communications

You may be required to provide information such as your name, email, phone, and company details to place an order or request a quote. You agree the information you provide is accurate and kept up to date.


By submitting an enquiry or order, you consent to receive operational communications about your Program, including confirmations and updates.


7. Orders, pricing, and payment


7.1 Pricing

Prices are shown in USD. Fees may differ by intake, location, delivery format, and partner.


7.2 Payment methods

We may accept online payments, bank transfer, or invoice payment depending on the program and customer type.


7.3 Invoices and corporate bookings

For corporate or sponsored learners, we may issue an invoice based on the approved quote or order form. Unless otherwise stated:

  • payment terms are 7 days from invoice date

  • the customer is responsible for ensuring the learner meets any requirements


7.4 Fees and taxes

Fees may be subject to taxes depending on location. Payment processing fees may apply and may be non refundable. Refunds, if approved, will be processed according to the Refund Policy.


8. Attendance, participation, and conduct

You agree that learners will:

- attend and participate respectfully

- comply with instructions from trainers and venue or platform rules

- not disrupt sessions or harass others


We may remove a Learner for serious misconduct. In such cases, no refund is due.


9. Program changes, cancellations, and substitutions

9.1 Changes by maentae or partners

We may reschedule or modify programs when necessary. If a program is cancelled by us, we will offer a transfer to another intake or a refund in line with the Refund Policy.


9.2 Substitution

If the customer cannot attend, a substitute Learner may be permitted, subject to program requirements, eligibility, and reasonable notice. Some certification programs may restrict substitution.


9.3 Customer initiated cancellations

Customer initiated cancellations are handled under the Refund Policy.


10. Digital content and access

For self paced or digital programs, access may be time limited as stated on the program page. You are responsible for maintaining access to required devices and internet.


Unless explicitly stated, digital content is licensed to you for personal or internal organisational use only and must not be shared, reproduced, or resold.


11. Intellectual property

All website content and materials, including program content, slides, templates, recordings, and assessments, are protected by intellectual property laws and may be owned by maentae and/or Partners.


You may use materials for personal learning or internal organisational use only, unless otherwise agreed in writing. You must not distribute or publish materials without permission.


12. Third party services and Partners

Some Programs may be delivered by partners or on third party platforms. Where applicable, additional terms from partners may apply.


13. Disclaimers

Program outcomes depend on individual effort and context. We do not guarantee specific results such as promotions, salary increases, or certification outcomes.


The website and services are provided on an "as is" basis to the extent permitted by law. 


14. Limitation of liability

To the fullest extent permitted by law, maentae is not liable for indirect, incidental, special, or consequential losses, including loss of profit, loss of data, or business interruption arising from use of the website or participation in a Program. 


If liability cannot be excluded, our total liability is limited to the fees paid for the relevant program.